Lodging a complaint
We are committed to providing the highest level of services and products to our clients.
However, if you are dissatisfied with our services or products you can lodge a complaint by contacting us:
By mail: PO Box R1313 Royal Exchange NSW 1225
By email: Risk.Compliance@pinnacleinvestment.com
By phone: 1300 360 306
If you require any additional assistance to lodge a complaint, we will accept complaints made by your representative including financial advisers, legal representatives, family, friends and members of parliament.
Steps for dealing with complaints
What if your complaint is not resolved?
If your complaint has not been resolved through our internal dispute resolution process, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA). AFCA is the external dispute resolution scheme established by the Commonwealth Government to deal with complaints about financial services providers from individuals and small businesses. AFCA’s services are provided at no cost to you.
AFCA’s contact details are as outlined below.
Australian Financial Complaints Authority
Phone: 1800 931 678
Postal Address: Australian Financial Complaints Authority GPO Box 3 MELBOURNE VIC 3001